Dr. Harvey Hoffman serves as 2012 Baldrige Examiner

Submitted by Nina M. Riccio on March 15, 2012


Dr. Harvey Hoffman

Dr. Harvey Hoffman has been asked to serve as a member of the 2012 Board of Examiners for the Malcolm Baldrige National Quality Award. The Board of Examiners provides advice and guidance to the panel of judges in selecting Baldrige Award recipients.

The U.S. Congress established the Malcolm Baldrige National Quality Award 25 years ago to recognize quality and business achievements of U.S. organizations, and to publicize these organizations’ successful performance strategies. Now America’s highest honor for innovation and performance excellence, the Baldrige Award is presented annually to U.S. organizations by the president of the United States. Organizations from the education, healthcare, manufacturing, nonprofit/government, service, and small business sectors may apply for the Baldrige award.

Dr. Hoffman originally became interested in the Baldrige Award as part of his preparations for the course, Principles of Quality Management, that is part of the Master of Science in the Management of Technology (MOT) program, which he spearheads. “It is such a significant award, and I wanted to find out more about it from the inside, so I applied to be an examiner,” he says. As an examiner, he will be part of a team that reviews applications from industries around the country. “It typically takes an organization about three years to prepare for a review,” he adds.

The Baldrige Award criteria are studied in the course as one example of how an organization can introduce and implement quality methods and also benefit financially from the process. This is the second time that he has participated as an examiner for the Baldrige program.

The Baldrige Program educates organizations in performance excellence management by:

§  Raising awareness about the importance of performance excellence in driving the U.S. and global economy
§  Providing organizational assessment tools and Criteria for Performance Excellence
§  Educating leaders from business, education, healthcare, and nonprofit on best management practices
§  Recognizing national role models and honoring them with the Presidential Award for performance excellence and innovation


One study shows the core values and concepts embodied in the Baldrige Performance Excellence Program framework provides value to organizations at a benefit-to-cost ratio of more than 800 to 1.

Winners of the Malcolm Baldrige National Quality Award are so honored because their organizations have proven that they are role models not only within their industries but across others as well.

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